Most law firms talk about being client focused.  It's all over their website, their literature and pitches and pretty well the place they start in any dialogue they have with potential clients.

But there is compelling research that has recently been undertaken by Lexis Nexis that suggests otherwise.  

What clients want and what law firms want to deliver really are at odds according to this research:

1. Client wants a solution; law firm wants to give advice.

2. Client wants 'good enough'; law firm wants to provide perfection.

3. Client wants cost and time predictability; law firm wants ....... 

Read on, it's interesting stuff and worth downloading the report from the LexisNexis website (you will need to provide your details to access it).